Frequently Asked Questions

How long does delivery take?

Timeframes are calculated from the date of dispatch. Depending on the contents of your cart, the following windows apply for South African orders:

• In-Stock Only Orders: Delivery: 3 – 7 business days.

• Mixed or Global-Source Orders: Delivery: 7 – 15 business days.

• International Orders: Delivery: 10 – 20 business days.

Note: These timeframes are estimates. While we aim for the faster end of the scale, external factors such as courier demand or customs processing may occasionally impact these windows. We are working to scale our logistics as fast as possible to bring you shorter wait times.

What happens if my package is lost or missing?

While the final leg of the journey is handled by our courier partners, your peace of mind is our priority. If you experience any significant delays or believe your package is missing, our support team is ready to assist you in locating your order. Please reach out to us at info@bellagracecollection.co.za.

How do I care for my jewelry?

To preserve the beauty of your pieces, we recommend the following:

• Avoid contact with water, perfumes, lotions, and harsh chemicals.

• Remove jewelry before showering, swimming, or exercising.

• Store your jewelry in a dry place when not in use.

• Each order includes a complimentary jewelry cloth to help keep your pieces shining.