Privacy policy

Privacy Policy | Bella Grace Collection

Last Updated: 2026

Bella Grace Collection values the trust you place in us. We are deeply committed to protecting your personal information and ensuring your privacy is handled with the same care and intention as our jewelry. This policy outlines how we manage your data in strict accordance with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

To provide a seamless boutique experience for the women and girls we serve, we may collect the following information when you interact with our store:

  • Identity Data: Full name and title.

  • Contact Data: Email address and telephone number.

  • Logistics Data: Physical shipping and billing addresses.

  • Transaction Data: Details regarding your purchases (processed securely; we do not store your raw payment data).

  • Technical Data: Website usage, IP address, and browsing behavior to improve your shopping experience.

2. How We Use Your Information

Your data allows us to serve you with excellence. We use it to:

  • Efficiently process, fulfill, and deliver your orders.

  • Provide personalized customer support and grace-filled service.

  • Share real-time order updates and delivery tracking.

  • Enhance our website functionality and curated offerings.

  • Send exclusive brand updates and spiritual reflections (only with your explicit opt-in consent).

3. Payment Security

Your security is our priority. Bella Grace Collection does not store credit card or sensitive financial details on our servers. All transactions are encrypted and processed through industry-leading, secure third-party payment gateways (such as Yoco) to ensure your data remains protected.

4. Information Sharing & Disclosure

We respect your privacy. We only share limited, necessary information with trusted partners who help us deliver our promise to you:

  • Fulfillment Partners: To prepare and package your curated pieces.

  • Courier Services: To ensure your order reaches your door safely.

  • Payment Processors: To securely finalize your transaction.

  • Service Providers: To maintain our website and email communication.

Note: We never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Your Rights Under POPIA

As a valued client in South Africa, you hold specific rights regarding your personal information. You may:

  • Request Access: View the personal data we hold about you.

  • Correction or Deletion: Request that we update or remove your information.

  • Object to Processing: Opt-out of data use for marketing purposes.

  • Withdraw Consent: Change your mind about receiving communications at any time.

To exercise any of these rights, please contact our team at: info@bellagracecollection.co.za.